Terms of Service
Last updated: 7 October 2026 · New customers: from 7 October 2026 · Existing customers: from 26 October 2026
This version of our Terms applies to customers who sign up from 7 October 2026. For existing customers it takes effect on 26 October 2026; until then, the version of 5 October 2026 (effective 20 October 2026) applies. If you do not agree, you may end your subscription before 26 October 2026 and receive a pro-rata refund of prepaid fees. See every change: this version (PDF), previous version (PDF).
Changes in this version
- New: our Data Processing Agreement (tapr.ch/legal/dpa) forms part of these Terms wherever we process personal data on your behalf (Section 8).
- Section 8: we notify you of a personal data breach within 48 hours, as set out in the Data Processing Agreement.
- All subscriptions are month to month unless a longer term is separately agreed in writing and paid for (highlighted at the top, Sections 4.2 and 12.1).
- Section 18: changes to these Terms now take effect when we publish them. If you do not agree, you may end your subscription within 30 days of our notice, with a pro-rata refund of prepaid fees, and the previous Terms apply to you until it ends. This replaces the 14 days' advance notice.
These Terms of Service ("Terms" or "Agreement") govern your use of the TAPR AI platform at https://www.tapr.ch and https://cloud.tapr.ch, operated by Grynn GmbH ("TAPR AI", "we", "us", or "our"), a company registered in Beringen, Canton of Schaffhausen, Switzerland.
By creating an account, accessing, or using our Services, you ("Customer", "you", or "your") agree to be bound by these Terms. Additional policies, including our Privacy Policy and Cookie Policy, are incorporated by reference.
All subscriptions are month to month.
You can cancel at any time; cancellation takes effect at the end of the current month. A longer term applies only if it is separately agreed in writing and paid for. See Sections 4.2 and 12.
1. Services
TAPR AI provides a Peppol e-invoicing platform with AI-powered accounts payable (AP) automation, including:
- Sending and receiving e-invoices via the Peppol network
- AI-powered OCR and invoice data extraction (optional; see Section 6)
- Automated approval workflows
- ERP integrations (bidirectional sync)
- Invoice matching and exception handling
- Vendor portal and expense management
2. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately of any unauthorised use.
KYC Verification
Access to the Peppol network requires Know Your Customer (KYC) verification. A one-time KYC fee may apply as stated on our pricing page. We reserve the right to suspend Peppol access if KYC verification cannot be completed or maintained.
3. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
- Upload, transmit, or process content that is infringing, defamatory, obscene, or harmful.
- Interfere with or disrupt the Services, servers, or connected networks.
- Attempt to gain unauthorised access to any part of the Services.
- Use the Services to send fraudulent invoices or misrepresent business transactions.
- Circumvent usage limits or abuse the platform's resources.
We may suspend or terminate access immediately for violations of this section.
4. Pricing and Payment
4.1 Fees
Fees are charged according to the plan selected on our pricing page. All prices are in Euros (EUR) and exclude applicable taxes unless stated otherwise.
4.2 Billing
Subscriptions run month to month and are billed monthly in advance, unless a longer term is separately agreed in writing and paid for. Usage-based charges (e.g., additional message credits) are billed in arrears. You authorise us to charge your designated payment method for all fees due.
4.3 Taxes
You are responsible for all applicable taxes, duties, and levies. We will add VAT where required by law.
4.4 Late Payment
Overdue payments may result in suspension of Services. We reserve the right to charge interest on late payments at 5% per annum above the Swiss National Bank base rate.
4.5 Refunds
Prepaid fees are non-refundable except where required by applicable law or as expressly stated in these Terms.
5. Invoice Data Retention and Backup
Unless explicitly agreed in writing, TAPR AI has no obligation to back up incoming or outgoing invoices or any other Customer data processed through the Services.
The responsibility for backing up invoice data lies solely with the Customer. You are responsible for maintaining your own copies of all invoices and related documents transmitted or received through the platform.
The retention period for invoices and related financial documents is governed by the laws and regulations of the country in which you are incorporated or resident. It is your responsibility to ensure compliance with applicable retention requirements, including but not limited to tax, commercial, and e-invoicing regulations in your jurisdiction.
TAPR AI may, at its sole discretion, offer backup or archival services as a separate, paid add-on. Any such services will be governed by a separate written agreement.
6. AI-Powered OCR and Data Extraction
6.1 Optional
AI-powered Optical Character Recognition (OCR) and data extraction is an optional feature. Structured e-invoices received through the Peppol network do not need it. We send a document to an AI provider only when you, or a user in your account, submit it for AI-powered OCR.
6.2 Who processes your documents
By using AI-powered OCR, you agree that the documents you submit are processed by either:
- An AI provider we contract with, acting as our sub-processor: Anthropic PBC, OpenAI, L.L.C. or Google LLC, all in the United States, as listed in our Privacy Policy (Section 6.1). We may use any of them; or
- An AI provider you connect with your own account and API key ("Bring Your Own Key"). That provider processes your documents under your own agreement with it. Grynn GmbH is not a party to that agreement. You are responsible for it, including its data processing terms, international transfers, retention and costs.
Your subscription determines which of these is available, as shown on our pricing page. You may change your subscription, or connect or disconnect your own provider, at any time.
6.3 What is sent
We send the whole document (PDF or image) with everything it contains: for example supplier names, addresses, bank details, VAT numbers, amounts, line items and any personal data in it. We do not remove or mask any of it before sending.
6.4 Risks you accept
AI providers may process documents outside the EEA and Switzerland, for example in the United States. There, the data may be subject to local law, including access by public authorities. Providers may keep the data for a limited period under their own terms, for example for abuse monitoring. For providers we contract with, we use the safeguards described in our Privacy Policy (Section 10).
6.5 Your choice
You decide whether to use AI-powered OCR and which documents to submit. If you do not want a document processed by an AI provider, do not submit it for AI-powered OCR.
6.6 No guarantee of accuracy
AI-powered OCR results are provided on a best-effort basis. We do not guarantee that extracted data will be error-free. You are responsible for reviewing and verifying the output before relying on it for accounting, tax or compliance purposes.
7. Customer Responsibilities
- Data accuracy: You are responsible for the accuracy and completeness of data you submit, including invoice contents, ERP configurations, and business details.
- Compliance: You must ensure your use of the Services complies with all applicable laws, including e-invoicing mandates, tax regulations, and data protection laws in your jurisdiction.
- Security: You must maintain the security of your account credentials and promptly report any security incidents.
- Backups: You are responsible for maintaining backups of your data as set forth in Section 5.
8. Data Privacy and Security
For the purposes of applicable data protection laws, you are the Data Controller and we act as the Data Processor for Customer data processed through our Services.
- We access Customer data only as necessary to provide the Services or as authorised by you.
- All Customer data remains your property.
- We will not sell, share, or disclose Customer data to third parties except as required to provide the Services or as required by law.
- We implement the security measures described on our Security page. Customer data is hosted on Hetzner servers in Finland (EEA). AI-powered OCR is processed as described in Section 6, and our other sub-processors are listed in our Privacy Policy.
- Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms.
- In the event of a breach affecting your personal data, we will notify you within 48 hours, as set out in the Data Processing Agreement.
For full details, see our Privacy Policy.
9. Intellectual Property
All rights, title, and interest in the Services, including software, trademarks, and documentation, remain with Grynn GmbH. These Terms do not grant you any intellectual property rights in the Services beyond the limited right to use them as provided herein.
You retain all rights to your data. By using the Services, you grant us a limited licence to process your data solely for the purpose of providing the Services.
10. Scope of Support
10.1 Included
- Platform availability and infrastructure issues
- Peppol connectivity and e-invoice delivery/receipt
- ERP integration support for supported connectors
- Bug fixes and defect resolution
- Email support (all plans) and support portal access (Growth and above)
10.2 Not Included
- Custom development or feature requests
- Implementation, configuration, or training services
- Third-party application support
- Issues arising from Customer modifications or misuse
Out-of-scope services may be available at additional cost.
11. Service Availability
We aim for 99.9% uptime but do not guarantee uninterrupted access. Services may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We will endeavour to provide advance notice of planned maintenance.
12. Term and Termination
12.1 Term
These Terms are effective from the date you create an account and continue for as long as you use the Services. Subscriptions run month to month and renew each month until cancelled, unless a longer term is separately agreed in writing and paid for. You may cancel at any time (Section 12.2).
12.2 Termination by You
You may terminate at any time by cancelling your subscription through your account settings. Cancellation takes effect at the end of the current billing period.
12.3 Termination by Us
We may terminate or suspend your account:
- Immediately, for violation of these Terms or non-payment.
- With 30 days' notice, for any other reason.
12.4 Effect of Termination
Upon termination, your access to the Services will cease. We will retain your data for 180 days, during which you may export it. After this period, we may delete your data without further notice. You remain responsible for maintaining your own backups as set forth in Section 5.
13. Warranty Disclaimer
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or secure, or that defects will be corrected. We do not guarantee the accuracy, completeness, or reliability of any data processed through the Services, including OCR results and AI-generated data.
14. Limitation of Liability
To the fullest extent permitted by law, Grynn GmbH and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, arising from or related to your use of the Services.
Our total aggregate liability for all claims arising under these Terms shall not exceed the total fees paid by you during the twelve (12) months preceding the event giving rise to the claim.
15. Indemnification
You agree to indemnify and hold harmless Grynn GmbH from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms.
- Your violation of any applicable law.
- Your use of the Services beyond the permitted scope.
- Inaccurate or fraudulent data submitted through the Services.
16. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with these Terms. Confidential information may only be used for the purposes of this Agreement and may not be disclosed to third parties except as required by law, with prior notice where legally permissible.
17. Force Majeure
Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, acts of government, war, epidemics, strikes, utility outages, cyberattacks, or failures of third-party services (including the Peppol network).
18. Modifications
We may amend these Terms. We will tell you about material changes by email or by a notice on our Website, and they take effect when we publish them. If you do not agree to a change, you may end your subscription within 30 days of our notice; we will refund prepaid fees for the remaining period pro rata, and the previous Terms continue to apply to you until your subscription ends. Continued use of the Services after those 30 days means you accept the changed Terms. Changes to our sub-processors follow the notice period in our Data Processing Agreement.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of Switzerland. Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Schaffhausen, Switzerland.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire Agreement
These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Grynn GmbH regarding the Services and supersede all prior agreements.
22. Contact
Questions about these Terms may be directed to:
Grynn GmbH
Beringen, Schaffhausen, Switzerland
Email: contact@grynn.ch